Refund policy

All returns and exchanges are issued as store credit. We do not offer cash refunds.

Deposits

A non-refundable deposit of 50% is required to begin any bespoke, made-to-order, or sourced piece. Our work and funds are committed the moment we begin, including sourcing stones, design, and production. For that reason, deposits are not refundable for any reason, including cancellation.

Payment

Full payment is required before any piece is delivered or shipped. We accept wire transfer, ACH, and check, and pieces are released only after funds have cleared. Credit card payment is available at our discretion for established clients.

Bespoke, Made-to-Order & Sourced Pieces

Each bespoke and made-to-order piece is created expressly for one client, and each sourced piece is acquired at a client’s specific request. These purchases are final.

Collection Pieces

Returns of diamonds and finished pieces from our collection may be considered, at the discretion of Greene & Co., within 30 days of delivery. Accepted returns are credited at 70% of the purchase price. Pieces must be unworn, unaltered, and accompanied by their original certificates and packaging. Resized, engraved, or otherwise modified pieces are final. Cigars are final once shipped.

Trade-Ins

Trade-in value is determined by Greene & Co. Trade-in credit is applied only after the piece has been received and inspected.

Returns and Exchanges

All returns must be arranged with us in advance and shipped fully insured at the client’s expense. Shipping charges are non-refundable.

To begin a return or exchange, please contact info@greeneandco.com. Every request is considered personally and with care.

The terms in effect at the time of purchase will apply to that purchase.